This course is for the employee that may need a refresher on how to best manage professional and personal stress.

This course would be applicable to all employees that feel they need to better manage their stress. This course will review various stress relieving techniques that can be used in and out of the workplace.

This course will enable learners to:

• Understand that stress is an unavoidable part of everybody’s life
• Recognize the symptoms that tell you when you have chronic stress overload
• Change the situations and actions that can be changed
• Deal better with situations and actions that can’t be changed
• Create an action plan for work, home, and play to help reduce and manage stress

Instructional materials accompanying this course include:

• Online course, totaling approx. 10-12 hours of course material and assignments.

It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.

[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]

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If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.