This course is for the introductory level supervisor that is responsible for managing and hiring employees.

This course would be applicable to all first year managers with less than 1 year experience managing and evaluating direct reports.

This course will enable learners to:

• Understand the role of goal setting in performance management.
• Identify the role of the shared management model in managing performance
• List strategies to motivate employees to improve their performance

Instructional materials accompanying this course include:

• Online course, totaling approx. 8-10 hours of course material and assignments

It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.

[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]

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