Overcoming Objections to Nail the Sale Self-paced, available March 1, 2016 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Overcoming Objections to Nail the Sale

This course is designed to review the principles related to customer service, cold calling, and sales negotiations.

Course Level
This course is for all employees, especially those who are tasked with selling to customers.
Targeted learners
This course is applicable for all employees as principles related to negotiating and selling to customers are important for businesses in the service industry.
Learning objectives
  • Identify the steps you can take to build your credibility.
  • Identify the objections that you encounter most frequently.
  • Develop appropriate responses when prospective buyers throw you a curve.
  • Learn ways to disarm objections with proven rebuttals that get the sale back on track.
  • Learn how to recognize when a prospect is ready to buy.
  • Identify how working with your sales team can help you succeed.
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 8-10 hours of course material and assignments.
Out-of-scope work
Possible constraints
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
  • A completed course survey.
Find out more
View the full range courses. If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.
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