Onboarding: The Essential Rules for a Successful Onboarding Program Self-paced, available July 1, 2015 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Onboarding: The Essential Rules for a Successful Onboarding Program

This course is designed to review the principles related to training and orienting new staff members.

Course Level
This course is applicable for all employees that serve a supervisory or manager role and are responsible for developing, teaching, motivating, and evaluating newly hired staff.
Targeted learners
This course is applicable for all employees who manage new hires and must train them to perform necessary job functions.
Learning objectives
This course will enable learners to:
  • Define onboarding and describe how it is different from orientation
  • Identify the business benefits of onboarding
  • List the factors that contribute to a successful onboarding program
  • Build a team to create an onboarding program
  • Prepare a vision statement and goals for an onboarding program
  • Design a framework for an onboarding program that includes program setup,various types of training, games, progress tracking, and follow-up
  • Customize your onboarding framework
  • Identify which metrics you should track to evaluate program results
  • Create a branded, unique program that will strengthen your company’s image and market position
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 9-10 hours of course material and assignments.
Out-of-scope work
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Possible constraints
State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
Find out more
View the full range courses. If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.
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