Meeting Management Self-paced, available July 1, 2015 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Meeting Management

This course is designed to review the principles related to planning and conducting effective meetings.

Course Level
This course is designed to review the principles related to planning and conducting effective meetings. This course will also review components related to team development and handling conflict.  
Targeted learners
This course is applicable for all employees, especially those who are responsible for planning and leading meetings.
Learning objectives
  • Understand the value of meetings as a management tool
  • Recognize the critical planning step that makes meeting time more effective
  • Identify process tools that can help create an open and safe forum for discussion
  • Develop and practice techniques for handling counterproductive behaviors
  • Understand how teams are formed and how this can impact meeting planning
  • Handle conflict and give feedback during meetings.
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 10-12 hours of course material and assignments.
Out-of-scope work
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Possible constraints
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
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