Full course description
Managing Pressure and Maintaining Balance
This course is designed to introduce the workplace factors that can contribute to pressure and stress.In this course, employees will also learn several stress management techniques.
This course is designed to introduce the workplace factors that can contribute to pressure and stress. In this course, employees will also learn several stress management techniques that can be used to help them handle pressure and maintain balance in the workplace.
This course is applicable for all employees, especially those that may be in customer-facing positions, or other positions that are high-stress or high-pressure.
- Define stress and the different types of stress you may encounter
- Apply a direct understanding of pressure points and their costs and payoffs
- List ways to increase your emotional intelligence, optimism, and resilience
- Find ways to deal with difficult people in the workplace
Components of this project
Instructional materials accompanying this course include:
- Online course, totaling approx. 10-12 hours of course material and assignments.
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]