Employee Dispute Resolution: Mediation through Peer Review Self-paced, available March 1, 2016 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Employee Dispute Resolution: Mediation through Peer Review

This course is designed to review the principles related to handling conflict with employees in the workplace and dealing with difficult situations. Components related to effectively being a facilitator and coach will also be discussed.

Course Level
This course is for the employee that may need to resolve conflicts among peers and/or subordinates. This is ideal for the learner who has limited knowledge related to peer mediation, conflict management, team dynamics, and/or facilitation techniques.
Targeted learners
This course is applicable for all supervisory employees that may have to serve as a mentor, coach, or facilitator.
Learning objectives
  • Distinguish facilitation from instruction and training
  • Identify the competencies linked to effective small group facilitation
  • Understand the difference between content and process
  • Identify the stages of team development and ways to help teams through each stage
  • Use common process tools to make meetings easier and more productive
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 10-12 hours of course material and assignments.
Out-of-scope work
Possible constraints
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
Find out more
View the full range courses. If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.
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