Full course description
This course is designed to review the principles related to holding employees accountable and how to use this accountability to delegate tasks appropriately to employees.
This course is applicable for all employees that serve a supervisory or manager role and are responsible for monitoring, coaching, and delegating tasks to subordinates.
This course is applicable for all employees who manage others including teams and departments and those who have some experience with providing feedback and delegating tasks.
This course will enable learners to:
Understand what accountability is and what events in history have shaped our view of it
- Identify the requirements for personal and corporate accountability
- Apply the cycle of accountability and the fundamental elements required to build an accountable organization
- Describe what individuals must do to become accountable
- Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
- Pinpoint ways to build ownership in your organization
- Isolate areas for further self-improvement
Components of this project
Instructional materials accompanying this course include:
- Online course, totaling approx. 10-11 hours of course material and assignments.
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.