This course is designed to introduce new hires to the elements related to customer service.
This course would be applicable to all employees within an organization that is responsible for interacting with both internal and external customers. This training is also especially for those employees who may interact with customers over the phone or in-person.
Instructional materials accompanying this course include:
- Online course, totaling approx. 10-15 hours of course material and assignments.
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]