This course is designed to review the customer relationship management and how knowledge management systems can be used to leverage information within the organization.
This course is applicable for all employees that have a role in customer service or in any customer-facing position.
This course would be applicable to all employees that have to gather, manage, and store information and manage customer related data for their work role and for sales purposes.
Instructional materials accompanying this course include:
- Online course, totaling approx. 10 hours of course material and assignments.