Communication Strategies Self-paced, available July 1, 2015 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Communication Strategies

This course is designed to review the principles related to communication strategies including public speaking, active listening, providing feedback, and dealing with difficult situations.

Course Level
This course is designed to review the principles related to communication strategies including public speaking, active listening, providing feedback, and dealing with difficult situations.  
Targeted learners
This course is applicable for all employees who would like to improve their communication skills when interacting with co-workers, customers, and external clients.
Learning objectives
Identify common communication problems that may be holding you back Develop skills to ask questions that give you information you need Learn what your non-verbal messages are telling others Develop skills to listen actively and empathetically to others Enhance your ability to handle difficult situations Deal with situations assertively
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 10-12 hours of course material and assignments.
Out-of-scope work
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Possible constraints
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
Find out more
View the full range courses. If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.
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