Coaching and Mentoring Self-paced, available July 1, 2015 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Coaching and Mentoring

This course is designed to review the principles related to coaching and mentoring staff. The course uses discussion boards, video, and scenario based activities to reinforce the concepts.

Course Level
This course is designed to review the principles related to coaching and mentoring staff. The course uses discussion boards, video, and scenario based activities to reinforce the concepts.
Targeted learners
This course is applicable for all employees who manage at least one other staff member and for employees that are responsible for the professional development of other staff members.
Learning objectives
  • Understand how coaching can be used to develop your team.
  • Develop the coaching and mentoring skills that help improve individual performance.
  • Demonstrate the behaviors and practices of an effective coach.
  • Recognize employees’ strengths and give them the feedback they need to succeed.
  • Identify employee problems and ways you can help to correct them.
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 10-12 hours of course material and assignments.
Out-of-scope work
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Possible constraints
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
Find out more
View the full range courses. If you'd like further information on our qualifications services, contact the Qualifications team directly on 0007 294 0000 or fill out the form below and we'll get right back to you.
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