Body Language: Reading Body Language as a Sales Tool Self-paced, available July 1, 2015 Cost per enrollment: ENROLL Provides video lectures Provides opportunities to interact with the instructor or students Uses discussion forums
Full course description
Body Language: Reading Body Language as a Sales Tool

This course is designed to discuss how body language can be used as a sales tool. This course will also review the impact that building relationships can have on the sales interaction.

Course Level
This course is designed to discuss how body language can be used as a sales tool. This course will also review the impact that building relationships can have on the sales interaction.
Targeted learners
This course is applicable for employees that are in customer-service or sales positions.
Learning objectives
  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Identify the role that relationship building has on the sales process
  • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
  • Use mirroring and matching techniques to build rapport
  • Shake hands with confidence
  • Dress for success
Project Deliverables:
Components of this project
Instructional materials accompanying this course include:
  • Online course, totaling approx. 10-12 hours of course material and assignments.
Out-of-scope work
It may be helpful to find video/media material for customer service examples. Several YouTube videos have been employed in this course, however, it is strongly advised to replace these videos with similar media demonstrating appropriate customer service practices like from Chester Hull.
Possible constraints
[[[State any anticipated constraints that might impact the ability to successfully complete this project. For example: Several on-site videos will be created as part of this course. Video shoots will be scheduled at the convenience of Plant 72. If the shoots can’t be scheduled within a reasonable timeframe without affecting the plant’s manufacturing schedule, target dates in this agreement may need to be revised.]]
Success Measures
The success of this course will be based on achieving the following:
  • 100% completion of all modules and discussion board.
  • A student score of 80% or higher on all written assignments and quizzes in the course.
  • A student score of 70% or better on the final course exam.
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