This course is designed to review the principles related to active listening. The course will also review common communication strategies including public speaking, providing feedback, and dealing with difficult situations.
This course is applicable for all employees who would like to improve their communication skills when interacting with co-workers, customers, and external clients.
This course is applicable for all employees who serve a communication role and have to communicate with others or represent the organization in public events.
Instructional materials accompanying this course include:
- Online course, totaling approx. 8-10 hours of course material and assignments.